Just want to make life as a Guardian a little bit easier, so we've put together some of the more commonly asked questions! Of course, if you have a question not covered here, please feel free to contact: (800) 628-0028. Please be sure to have your membership ID number handy for fastest service.
Q: How can I make changes to my account i.e. change amount, change my credit card number?
A: It's so easy! Please just call (800) 628-0028. If we receive your change prior to the month's processing deadline we can make the change effective for that month. If not, it'll take effect the next month.
Q: I currently send you a check every month...How do I go about having automatic deductions from my checking account?
A: Just fill out the EFT (Electronic Funds Transfer) section on the back of your Guardian statement and return it with your pledge. Be sure to check off the change of payment type box on the front of your statement too before sending in back in the envelope provided.
Q: I'm a check writer and my statement shows two open months - the current and the last. I never miss a month and therefore find this very upsetting. What is happening?
A: The current one is always open due to it being the reminder. If your previous check was deposited after the 21st, then it missed the statement printing deadline and will appear on the next statement. It really just boils down to timing and is not a reflection of your commitment, or our bookkeeping.
Q: Can I stop whenever I want?
A: Of course! Just call (800) 628-0028. Your cancellation will take place the same month, or the following month, depending upon when we receive your call.
Q: I've been a Guardian for several months, but have not received any letters verifying my donations for tax purposes. Will I be receiving one?
A: Yes, Guardian participants receive one statement reflecting the prior year's total contributions (Please note that this statement will not contain donations made to our regular or other restricted funds). This statement is usually mailed in February.
Q: I love being a Guardian, but I want my money to go to a specific fund. How do I go about that?
A: Unfortunately, we cannot allocate your money to another restricted fund. Part of being a Guardian is that you are helping the ASPCA in all its' many programs and efforts.
Q: I signed up to be a credit card Guardian, but I'm still receiving a monthly statement and no charges have appeared on my credit card. What's up?
A: Guardian transactions take place but once per month. Therefore, depending on when your request was received/processed, it can take up to a month and a half for you to see a charge appear on your card and for the statements to stop. If it's longer than that, the please bring it to our attention so we can look into the situation for you.
Q: I'm a Guardian, but I am receiving renewal notices. Aren't I considered a member?
A: You may have a duplicate record on our database or you may have joined the Guardian program after the renewal mailing was prepared. If you receive more than one renewal notice please call us at (800) 628-0028 and we will look into this for you.