Duplicate Credit Card Charges
I recently made a donation, but my credit card was charged more than once. What should I do?
Thank you very much for your donation—and we are so sorry for any inconvenience that you may be having. First, you’ll need to determine if the extra charge on your online credit card statement is a pending charge. A pending charge usually means that you submitted incomplete or inaccurate information when you made your donation. Even if you received an error message, your credit card company will still place a pending line item on your online statement. If you have determined that the extra charge is a pending charge, it will be cancelled by your bank in a few days. If it is not a pending charge, and has not been cancelled after a few days, please contact membership@aspca.org.